Refund policy

1. Return Eligibility
You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with original tags, and in its original packaging.

The following items cannot be returned:

  • Customized or personalized products.

  • Items marked as "final sale."

2. How to Initiate a Return
To start a return, please email us at info@kidszoo.shop with your order number and the reason for return. Our customer service team will promptly provide you with return instructions and the mailing address.

3. Return Shipping & Costs
Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received the wrong or a defective item). We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

Return Address:
KidsZoo Shop
247-63b East 77th Street
New York, NY 10075
United States

4. Refund Processing
Once your return is received and inspected, we will send you an email to notify you of its status. If approved, your refund will be processed to your original method of payment within 1-3 business days.

Please note: After we issue the refund, it may take additional time for your bank or credit card company to post it to your account.

5. Shipping Policy (U.S. Only)
We currently ship only within the United States. Orders are processed and prepared for shipment within 1-3 business days. Standard shipping delivery times are typically 7-10 business days after the order is shipped. We do not ship to remote areas or PO Boxes.

6. Contact Us
If you have any questions about our return policy or shipping, please don't hesitate to contact us:

  1. Email: info@kidsoo.shop
  2. Phone: 347-526-9583 (Monday – Friday, 9:00 AM – 6:00 PM EST)
  3. Address: 247-63b East 77th Street, New York New York 10075, United States